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Frequently asked questions

  1. What is a pre-order?
  2. How to pre-order?
  3. When do I pay?
  4. What are the payment methods?
  5. Pre-order schedule?
  6. Can I modify my pre-order?
  7. Can I cancel my pre-order?
  8. When will I receive my pre-order?


A pre-order is a contract to buy an item before it is available in the store. We offer many imported items throughout the year as pre-order for the benefit of our shoppers to ensure a variety of items are obtainable and affordable.

How to pre-order

  1. Submit your pre-order form.
  2. We will send you a billing email within the next 24hrs. confirming your pre-order together with the payment details.
  3. Make your downpayment within the next 3 working days.  Without payment after 3 days your pre-order will automatically be cancelled, unless you've given us a prior notice.
  4. Text or email us once the downpayment has been made.
  5. We will send you a confirmation letter.
  6. We will update you on thatus of the shipment
  7. Once the items arrive we will inform you within 3 working days at the same time we will be posting them in the website.

When to pay

We will require a downpayment of at least 50percent of your total bill.  When your order arrives we will inform you of your remaining balance together with the delivery cost.  All buyers are requested to pay within 3 working days or otherwise the pre-order will automatically be cancelled unless you have adviced us accordingly.

Payment methods

We only accept payments thru G-cash or BPI Bank deposit onlyFull Payment should be made before your order will be delivered.

Pre-order Schedule

All Items are available except for those with out of stock signs. 

Can I modify my pre-order

Items can be removed from pre-orders before the pre-order season ends, but if payment has been made for the item then you will be charged a 15% restocking fee as your funds have already been dedicated to your item.  You can, as an alternative to being charged, immediately transfer the 15% fee to pay for another existing pre-order or a new order, but this can only be done between the time of payment and our aquisition of the item.  If the item is in stock waiting for other pieces of your order to arrive you will be charged the 15% restock fee.  If an item has not been paid for then you may remove it without penalty.  You may change your pre-orders by contacting us via our contact page.

Can I cancel my pre-order
You may cancel your pre-order, but any items that have been paid for will be subject to a 15% restocking fee.  If your order has not been paid for then you may cancel it without penalty.  Pre-orders may be cancelled by contacting us via our contact page.

When Will I receive my pre-order 

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